HR Consulting for Missouri Cities, Counties & Local Governments
HR Solutions On-Call is a Lee’s Summit, Missouri HR consulting firm that acts as an outsourced HR department for Missouri cities, villages, counties, county health departments (LPHAs), ambulance districts and fire districts. We provide 24/7 phone and email HR support, policy manuals, job descriptions, wage & salary plans, investigations and training — starting at $499/month.
Can a small city outsource HR?
Yes. Most small Missouri cities and villages do not have a full-time HR director — HR usually falls on the city administrator, clerk or a department head. Outsourcing gives that person a seasoned HR professional to call the moment a personnel question comes up, plus the policies, job descriptions and training a city needs to stay compliant. You keep every decision; we provide the expertise, documentation and a second set of eyes.
What HR help do county health departments need?
Local public health agencies juggle grant-funded positions, board governance, state-mandated training and tight budgets. We help LPHA administrators and boards with personnel policy and administrative manuals, wage & salary plans, performance appraisals, investigations, and management training — and our Director of Mental Health Initiatives delivers the yearly mental health training required of LPHAs. HR Solutions On-Call is one of the largest HR consulting firms in the nation for LPHAs. See our LPHA services →
What about ambulance and fire districts?
Emergency services districts face high turnover, 24-hour shift schedules and high-stakes personnel issues. We help district boards and chiefs solve and prevent the people problems that can disrupt operations — from hiring and discipline to investigations and policy updates. See how we support ambulance districts →
How much does outsourced HR cost for a municipality?
Our published plans are the same for public entities as for businesses:
- 24/7 HR Support — $499/month for organizations with up to 10 employees: unlimited phone/email access to your own HR representative, the Whistle Blower Hotline program and a complete policy manual review.
- Remote HR Manager Support — as low as $1,500/month, priced to your organization’s size: everything above plus custom policies, job descriptions, compensation systems, claims assistance, investigations and priority support.
- Fully managed, interim or long-term HR director — by quote.
- Whistle Blower Hotline as a standalone — as low as $7 per employee per year.
All services are included in the monthly fee with no hidden fees. Compare plans →
Why outsource HR instead of hiring an HR director?
A full-time, experienced HR director is a significant salary-plus-benefits commitment, and one person cannot be an expert in everything. With HR Solutions On-Call you get a team led by Dr. Steve Cohen — 40+ years of HR, investigations and EEOC experience — available 24/7, for a predictable monthly fee. There is no recruiting, no turnover risk in the HR seat, and help is in place on day one. If you already have HR staff, we act as bench strength for complex or sensitive matters.
What we do for Missouri local governments
24/7 HR support line
Unlimited phone and email access to a veteran HR professional for administrators, clerks, department heads and board members.
Personnel policy manuals
Review, rewrite or build your personnel policy and administrative manuals so they match current employment law and your board’s intent.
Job descriptions & appraisals
Activity-based job descriptions with matching performance appraisals — a defensible foundation for hiring, pay and discipline.
Wage & salary plans
Classification and compensation plans built around your pay philosophy, including regional market data.
Investigations & claims
Neutral workplace investigations, terminations, and help responding to EEOC, Missouri Commission on Human Rights, DOL, unemployment and workers’ comp claims.
Training
Harassment prevention, management and supervisor training, governance training for boards, interviewing and more — on site or virtual.
Whistle Blower Hotline
A 24/7 third-party reporting line for employees, with our team responding to every report.
Interim HR director
An interim or long-term HR director while you recruit, reorganize or recover from turnover.
Who do you serve in local government?
We work with elected officials, administrators, clerks and boards at:
- Cities, towns and villages
- Counties and county offices
- County health departments and local public health agencies (LPHAs)
- Ambulance districts
- Fire protection districts
- Other special districts, boards and commissions
Organizations we support range from 2 employees to 17,000, and our team has safeguarded government, health care and nonprofit employers for more than 35 years.
Who will we work with?
Your engagement is led by Dr. Steve Cohen, Principal and Lead HR Consultant, with 40+ years resolving workplace conflict, investigations and EEOC matters, and Austin J. Holt, Principal. Our team also includes executive coaching and mental health training specialists.
Not sure where to start? Take the free HR Compliance Checkup or read our FAQ.
Frequently asked questions
Do you only work with Missouri local governments?
No. We are based in Lee’s Summit, Missouri and serve many Missouri public entities, but we support organizations across the US by phone, email and virtual meetings, and on site when needed.
Can you review or rewrite our personnel policy manual?
Yes. A complete policy manual review is included in our 24/7 HR Support plan, and Remote HR Manager Support adds policy updates and custom policy development.
Can you conduct a neutral workplace investigation for our board?
Yes. We investigate complaints, report findings and recommend next steps, and we help administrators and boards handle sensitive personnel matters calmly and defensibly.
Do you provide harassment prevention training for public employees?
Yes. We deliver sexual harassment prevention, management, conflict, interviewing and governance training on site, virtually or through video.
Do you help with EEOC, Missouri Commission on Human Rights or unemployment claims?
Yes. Remote HR Manager Support includes assistance with EEOC, MCHR, DOL, unemployment and workers’ compensation claims.
Can you serve as our interim HR director?
Yes. We offer interim or long-term HR director engagements, priced by quote, to lead your HR function for as long as you need.
How quickly can we get started?
As soon as you sign up you get 24/7 phone and email access to a veteran HR representative. Start with a free overview call so we can learn about your organization.
Is there a free way to check our compliance?
Yes. Our free HR Compliance Checkup gives you a no-cost evaluation with action items to become compliant.
Talk with an HR expert about your city, county or district.
Schedule a free, no-pressure overview call. We’ll learn about your organization and show you exactly how we can help.