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Founder & Lead HR Consultant

Dr. Steve M. Cohen, Ed.D., CMC

HR consultant, mediator, author and former university dean. For more than 40 years, organizations have called Steve when a people problem threatens to become a lawsuit, a headline or a crisis.

Dr. Steve Cohen, founder of HR Solutions On-Call

About Steve

Founder & Lead HR Consultant, HR Solutions On-Call · Lee’s Summit, MO

Dr. Steve M. Cohen founded HR Solutions On-Call to give organizations without a full-time HR department a seasoned HR expert on call. He is often described as a “mess management” expert for his ability to resolve the people problems that put organizations at risk: harassment and discrimination complaints, misconduct investigations, toxic employees, contentious terminations, and boards or leadership teams at war with each other.

Steve has worked with businesses, nonprofits, ministries and public bodies with anywhere from 2 to 17,000 employees, across associations, banking, government, health care, manufacturing, education and service industries. He frequently serves as interim HR director or temporary chief HR officer for cities, counties, health departments and ambulance districts, leading HR staff, investigating complaints, closing system gaps and advising senior administration until a permanent solution is in place. He has also served as an expert witness on HR practices.

Before consulting full time, Steve spent more than 15 years as an HR executive and administrator, including Vice President of Human Resources at Retirement Centers of America and Director of Human Resources at Santa Fe Healthcare, after starting his career in hospital and long-term care administration.

Steve is also an educator. He served as Dean of the School of Professional & Graduate Studies at Baker University and as Interim Director of Affirmative Action at the University of Missouri–Kansas City (UMKC), and he has taught as an adjunct professor at Northern Illinois University, Rockhurst University, Baker University, UMKC and National College. His expertise is the foundation of YourHRCoach.ai, the AI HR coach trained on his books and 40+ years of case experience.

Books

Author of two books on “mess management”

2010 · AuthorHouse

Mess Management: Lessons From a Corporate Hit Man

Real cases from organizations across the country on handling the hardest people problems (addiction, misconduct, toxic employees, terminations) before they turn into EEOC complaints and lawsuits. The basis of Steve’s Mess Management method.

ISBN 9781452058665

View on Amazon
2014 · AuthorHouse

Ministry Mess Management: Solving Leadership Failures

Co-written with Dr. Richard (Dick) Biery. Uses real cases and biblical principles to solve leadership and management failures in churches and ministries, from low trust to dysfunctional culture and difficult terminations.

ISBN 9781491871416

View on Amazon
Education

Degrees & training

  • Ed.D., Educational & Industrial Psychology
    Northern Illinois University
  • M.A., Public Administration
    Central Michigan University
  • B.S.W., Social Welfare
    University of Kansas
  • Certificate, Health Care Labor Relations
    The Wharton School, University of Pennsylvania
  • Certification, Alternative Dispute Resolution (Mediation)
    DePaul University College of Law
Credentials

Certifications

  • Certified Management Consultant (CMC)
  • Alternative Dispute Resolution (ADR) mediator
  • Future Search facilitator (large-group strategic planning)
  • Policy Governance® (Carver model of board governance)
Areas of expertise
  • Workplace investigations (harassment, discrimination, misconduct)
  • Terminations, separations and “Mess Management”
  • EEOC, Missouri Commission on Human Rights and DOL claims
  • Interim HR director assignments for cities, counties and districts
  • Board governance and leadership-team conflict
  • Executive search
  • Policy manuals, job descriptions, pay plans and appraisals
  • Mediation and alternative dispute resolution
  • Expert witness on HR practices
  • Sexual harassment prevention and management training
Publications & media

Articles, columns and radio

  • Psychology Today: Author of the “Worked Up At Work” blog: how to handle sticky office situations (2011–2017). Read
  • Law Office Manager & Medical Office Manager: Guest contributor on communication, terminations, performance reviews and workplace culture. Read
  • Vistage Research Center: Contributing author for Vistage’s CEO peer-advisory community. Read
  • Trade & association press: Management and personnel articles in Contemporary Administrator, School Bus Fleet and Retirement Housing Report, plus more than a dozen association newsletters, including ASTD’s.
  • The Exchange: longtime co-host of the weekly Kansas City business radio program (KXTR), interviewing business owners, executives and civic leaders.
Professional & community leadership
  • Past President, Kansas City chapter of the American Society for Training & Development (ASTD, now ATD)
  • Past President, Kansas City chapter of the Institute of Management Consultants
  • Past Treasurer, Catholic Charities of Kansas City
  • Past board member, Genesis School
  • Founder, Bright Lights of Kansas City
  • Eagle Scout
Steve is an accomplished specialist in resolving management and employment conflicts that are potentially very disruptive to an organization. He can defuse anger and help negotiate agreements better than anyone else I know.
JTJohn Trewolla
MO Based Corporation

Facing a mess of your own?

Steve and the HR Solutions On-Call team can usually be on the phone within minutes. Schedule a free overview call.

or call 816.600.4215
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